Transforming relationship break ups and breakdowns into breakthroughs
I want you to experience the website and all my services with real peace of mind. I want our relationship to be memorable and exciting for all the right reasons.
The policy is laid out in the following sections:
Part A - Introduction
Part B - Information we may collect from you
Part C - Cookies / Web Beacons / Third Party Links
Part D - Use made of the information we collect from you
Part E - How we may share information with third parties
Part F - Other security
If you make a purchase via the Website, Relationship Breakthrough Coach will collect the information we need to fulfil your order and notify you of the status of your order. If you apply to join the Relationship Breakthrough Coach Lifetime Members Club, (when enrolments are available) we will collect the information we need to open, administer and run your account and to deal with any enquiries you may have about it.
You may choose to subscribe to the Relationship Breakthrough Coach E-Zine anytime online using the "Subscribe" section of the Website. You will find these on most pages of the Website.
The subscription process will set out the minimum information you need to provide (in the form of mandatory fields) and you may provide us with other information if you chose. You must be over 18 to register with Relationship Breakthrough Coach.
Registering your details will enable us to contact you via email and send you regular updates about our products, services, web updates and other offering from similar service providers.
The Relationship Breakthrough Coach E-Zine is published via an automated email system that forms part of our Website service for you. (for more on how this works, click here) Subscription is and will always be free, and you may choose to unsubscribe at anytime.
Relationship Breakthrough Coach may obtain information from you when you complete an online coaching survey, or questionnaire or other contact form. (e.g. via the "Contact Me" Page.) When you do this, you are giving your consent to receive a limited number of emails between 1 and 7, that will serve you and are specific to the form you completed. These forms will not enter you into any long term subscription agreement. If you wish to subscribe to our E-Zine for regular updates you can use the separate link for that purpose.
From time to time, we may contact you by email, to invite you to participate in a user survey. Participation in surveys is completely voluntary.
If you contact us for any reason (e.g. to report a fault on the Website) we may keep a record of that correspondence.
Please note that Relationship Breakthrough Coach may collect sensitive personal information from you in the course of providing goods and/or services to you in order to facilitate and enhance provision of that service or product.
You will also need to register contact details with us if you want to post content on the Website (e.g. testimonials, blog posts, product reviews)
A "cookie" is a small piece of information placed on your device's hard drive via your web browser. "Session cookies" are temporary cookies which remain on the cookie file of your browser until you leave a Website. "Persistent cookies" remain in the cookie file of your browser for much longer (how long will depend on the lifetime of the specific cookie). The "help" button on the menu bar of most web browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser tell you when you receive a new cookie, and how to disable cookies. More information about cookies is available at www.aboutcookies.org.
We use session cookies to collect information about your device including its IP address (a unique identifier of your device), operating system and browser type. This helps us ensure that content from the Website is presented in the most effective manner for you and your device. We also collect information about browsing actions and patterns. All this information is anonymous (i.e. it doesn't identify you as an individual).
We use "Google Analytics" to facilitate this (see below).
The Relationship Breakthrough Coach may feature external advertiser campaigns from time to time. Please note that if you view or click on these, your device may receive a third party cookie (e.g. so that the advertiser can measure the performance of their advertisements on our Website).
We may ask or allow third parties to collect statistical data about the Website, (e.g. for evaluating usage of the Website, compiling reports on Website
activity and providing other services relating to Website activity and internet usage), and this may involve the use of a third party cookie.
If you make a purchase via the Website we will use your information to fulfil your order and notify you of the status of your order. If you apply to join the Relationship Breakthrough Coach Lifetime Members Club, (when enrolments are available) will use your information to open, administer and run your account and to deal with any enquiries you may have about it.
Where you make a purchase by credit/debit card via the Website, we will use the purchase information you submit to: process your order; send you any booking confirmation email; and, if applicable, charge you a card handling fee for processing the financial transaction. If you have chosen to use our Website store, we will also retain your credit card details in order to save you time when you next make a purchase.
If you register your details with us online, or you register as an Relationship Breakthrough Coach Lifetime Member, (when enrolments are available), we will use the details you have given us, together with details of how you use the Website, details of information emails we send to you and how you respond to them, and details of your purchasing behaviour with us as follows:
If you have registered your contact details with us, you can ask us to send you information emails with information about workshop / seminar times and/or emails with, competitions & special offers, and information about Relationship Breakthrough Coach products & services. We will also send you information emails if you have consented to this when making an online purchase or subscribing to our E-Zine on the Website.
Information emails will only come from Relationship Breakthrough Coach. They may involve carefully selected partners from time to time, but we will not pass your data to any third party for direct marketing. Where we provide you with news and offers of organisations outside Relationship Breakthrough Coach, we do not give them your details.
Each information email will contain details of how you can unsubscribe from receiving more of these emails, and you can change your mind at any time.
Please note that if you indicate to us that you prefer not to receive information emails, and then opt in to receive at a later date (or vice versa), we will take the latest indication as the confirmation as to whether you want to receive information emails from us.
Survey information will be used for the purposes of understanding customer trends, monitoring or improving our services and, sometimes, to contact you with news and offers.
If you provide us with sensitive personal information such as that relating to a disability we will use this for the purpose of enhancing our provision of our products and services to you.
We may pass your personal information to the following third parties: (a) our professional advisers in order for them to provide us with advice; and (b) other companies and individuals in order for them to perform functions on our behalf (e.g. developing, maintaining and analysing customer databases; creating, sending out and analysing customer communications; administering competitions; developing, maintaining and analysing the Website and providing customers services).
We reserve the right to release personal information without your consent or without consulting you, when we believe that this is appropriate to comply with our legal obligations, to enforce our terms and conditions or other legal rights, to protect the security of the Website, to prevent fraud, or otherwise to protect the legitimate interests of Relationship Breakthrough Coach and/or its customers.
From time to time we may share anonymous information about our customers with third parties such as advertisers, business partners and sponsors, to help us and them analyse, develop, manage and market our goods and services. This information will be shared in a way that ensures that your identity is not revealed.
The nature of the Internet is such that we cannot guarantee the security of the information you transmit to us via the Internet, and any transmission is at your own risk. We follow strict security procedures (including appropriate technical and organisational measures) in the storage and disclosure of your personal information to try to prevent unauthorised access or loss. We store information you provide to us on secure servers, and payment transactions are encrypted using SSL technology. We take appropriate measures to ensure that information disclosed to us is kept accurate and up to date and kept only for so long as is necessary for the purposes for which it is used.
If you choose or are provided with, a user name, user identification code, password, security question & answer, verification number or any other piece of security information as part of our security procedures, you must treat such information as confidential and not disclose it to any third party. If you become aware of any unauthorised use of your
security information you must inform us immediately. We have the right to disable any account and/or registration with us at any time, if in our opinion you have failed to comply with your obligation to keep your security information secure.
If you change your mind about retaining your credit/debit card details, or if you want to modify or update your registered details at any time, you can do this via a contact me enquiry and we will update or modify your personal information accordingly.
You have a right upon written request and payment of a fee in accordance with our standard fee rate, to have a copy of the personal information we hold about you.
Our security procedures mean that we may occasionally request proof of identity before we are able to disclose information to you.
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